Join our dynamic automotive team in West Islip, NY as a Service Advisor, where your expertise in customer service and automotive knowledge come together. This role is pivotal in bridging our clients with our technical team, ensuring smooth service experiences. As a Service Advisor, you will be responsible for understanding both automotive and motorcycle services and repairs, offering clients peace of mind through your guidance and expertise.
- Serve as the first point of contact for clients, understanding and documenting their service needs for cars and motorcycles.
- Provide detailed explanations of service procedures, timelines, and costs, ensuring transparency and understanding.
- Efficiently schedule service appointments, coordinating between clients and the technical team.
- Monitor service progress, keeping clients informed and managing any changes or additional requirements.
- Ensure all services are performed to the highest standards, in line with manufacturer guidelines and company policies.
- Address and resolve client concerns, ensuring a high level of customer satisfaction.
- Maintain an up-to-date knowledge of automotive and motorcycle technology, service procedures, and industry trends.
- Liaise with the parts department to ensure timely availability of required components.
- Foster a positive, collaborative environment, contributing to team efforts and sharing knowledge.
- 2-3 years of experience in a customer service role, preferably in the automotive industry.
- Strong understanding of automotive and motorcycle maintenance and repair.
- Excellent communication skills, with the ability to convey technical information in an understandable manner.
- High level of organizational and multitasking abilities.
- Proficiency with service scheduling and management software.
- A commitment to outstanding customer service.
- Valid driver's license; motorcycle endorsement is advantageous.
- Competitive salary, based on experience and qualifications.
- Opportunities for career growth and continuous professional development.
- A supportive and collaborative work environment.
We are looking for a dedicated and client-oriented Service Advisor to ensure our automotive and motorcycle services are seamless and client-focused. If you have a passion for customer service and a deep understanding of the automotive industry, apply now with your resume and a cover letter that showcases your strengths and experience in this role.